3 Solutions to Prevent Missed Collections

Container Was Not Out -- Missed Collections are an extremely common occurrence that take place thousands of times each day across the US. There are a host of reasons why a driver may miss or decide not to pick up a waste container. The most common reason is actually very simple; the container was not out. For most customers dragging out their container on a weekly schedule is not an issue, but on occasion the simple task often slips their mind. Changes to schedules from holidays, inclement weather, or intentional changes in service can also throw off your customer and cause them to forget to put a container out.

Overfilled Container -- An overfilled container is another reason a waste collections operator may not pick up the container. With customers paying for specific quantities and sizes of containers, an operator may elect not to pick up an overfilled container. Unscheduled bulky items, damaged containers, or dangerous material may also prevent a pickup. 

Contaminated Container -- Finally, a contaminated recycling container may be the reason a driver elects not to service a customer. Proper measures should be communicated to your customer base on what can be recycled to avoid this occurrence.

Use an In-Cab-Mobile Solution: Being able to document containers that are not out, contaminated, damaged, or blocked is key. When a customer calls in saying that the driver drove past, you can present them with visual evidence- a picture, date and time stamp showing that the container was not out at the proper time. Easily diffuse controversial discussions regarding missed stops. Customers may not be the happiest to admit that they were wrong, but in the end it will save both parties a lot of hassle.

Implement a Customer Portal: A customer portal is a self-service tool designed to strengthen the relationship and communication with your customers. The portal will allow your customers to access all of their own account information: notification of changes in schedules, make payments, receive automated messages, view additional services and learn more from the online resources. 

Install Vehicle Technology – RFID or On-board Weighing: Some of the most modern municipal waste operators take advantage of RFID technology to accomplish service verification, as well as track recycling participation rates. RFID embedded containers communicate with an RFID reader on the truck- communicating when a bin has been serviced. On-board weighing can allow you to verify when containers have been lifted and serviced. This applies to front load commercial routes and rural residential dumpster service. It also allows you to improve route planning by taking into account truck capacities and average loads by customer.