Since Virginia-based County Waste increased its waste and recycling services rates without properly informing its customers, the company has received complaints and 400 service cancellations, ABC 13 reports.
According to ABC 13, County Waste initially didn’t inform customers of the rate hike because the move would “inundate the company’s call center.” It wasn't until January invoices went out in December that most customers found out their rates were increasing.
ABC 13 has more details:
There are now new details into ABC 13's investigation into County Waste's rate hike.
County Waste Minority owner Jerry Cifor said they've received 400 cancellations since the change went into effect.
He says they had to do it, so everyone will pay the same price for the same service.