Service Plumbing: Moving from Reactive to Proactive (WWETT Show 2023)

If you're like me and have been in the industry as long as I have been, you quickly realize how reactive of a service plumbing business can be. A few examples may be, 24 hour emergency service, everybody's plumbing issue is a 911, frantic customers, the faucets been leaking for 2 months but needs to be fixed today and your best employee gives you their 2 week notice. These things can be long, hard and exhausting. I know many plumber owners who've wanted to quit after a few years of experiencing these things. If you've felt like this, you're definitely not alone.  In this session we will take an honest look at why the industry is so reactive and the toll it takes on us and our employees. We will then explore what it looks like to change that tide, to learn how to have peace again and take back control of our lives. We will use the principles of proactivity and apply them in practical ways to our industry.  I'm confident you'll find renewed strength and hope that things can be better and success awaits you.

Learning Objectives:

1. Discuss why the industry so reactive 

2. Realize the toll this plays on owners & employees 

3. Determine what it means to be proactive

4. Apply practical proactive principles to our industry

Speaker: Nate Agentis, Owner at Agentis Plumbing