To provide retailers with the support they need to keep their reverse vending machines (RVMs) operating at optimal levels, TOMRA has introduced a new service maintenance program, TOMRA Care. The program offers an array of service level agreements and access to a team of technicians who can diagnose and resolve RVM issues.

“At TOMRA, sustainability is our business, so it’s extremely important to us that our RVMs run as efficiently as possible for all our retail customers from both an environmental and user perspective,” said Lisa Hodska, senior vice president of service for TOMRA of North America, in a statement. “Our mission is to help lead the way for a smarter, more sustainable future, and we promote those ideals by helping to motivate recycling behavior. That means our RVMs need to have best-in-class uptime to serve customers who want to redeem their containers.”

With three different plans available (basic, plus and premium), retailers can choose the option that best fits their needs, noted the company. All plans include corrective maintenance, labor, travel and parts with the following different plan options:

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TOMRA also offers a Preventive Service Plan that includes two preventive service visits, four professional cleanings and one RVM software upgrade. In addition to the various plan levels, TOMRA support is available in person or remotely.