Germantown will have a new garbage provider July 1, ending a short but rancorous chapter in the city's history when trash pickup required the Board of Mayor and Alderman to have backup contractors, plus temps to cover the customer service calls flooding City Hall.
The board unanimously approved a $3.9 million, five-year contract Monday with Waste Pro of Tennessee, part of the eight-state Waste Pro USA based in Florida.
"Our citizens have been dealing for some time with a great deal of frustration and angst over our waste service," Alderman Forrest Owens said. "As their representative, we have taken quite a bit of heat for that. We feel the need for some peace and serenity. Can you let us know you are going to respond to complaints in a timely manner?"
"We are in the service business," Roland Joyner, regional vice president told the board. "The responses you have gotten from other municipalities we service — that is what we do. We are new to this area. We are looking to grow. This could be a feather in our cap."