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Commercial Customers Submit Thousands of Complaints About L.A.’s Franchise System

Since Los Angeles implemented its new franchise collection system in July 2017, commercial customers have filed more than 28,000 reports of missed collections.

Since Los Angeles implemented its new franchise collection system in July 2017, commercial customers have filed more than 28,000 reports of missed collections. In addition, a number of residential customers have submitted complaints about an increase in prices, uncollected trash and unreturned phone calls.

In an attempt to resolve the issue of missed collections, haulers will begin to face financial penalties if they fail to address missed collections within the proper time frame. Companies that receive a complaint before 2 p.m. must address the issue by 6 p.m. the same day, and companies that receive a complaint after 2 p.m. must address the issue by 10 a.m. the following day.

Los Angeles Times has more information:

L.A.’s commercial-trash customers have filed more than 28,000 reports of missed collections since July, the latest sign of a turbulent roll-out for the city’s new recycling program.

The numbers, compiled by the Bureau of Sanitation and provided to The Times, show that RecycLA has been seeing significant month-to-month increases in garbage pickup complaints.

Since its debut, Mayor Eric Garcetti has promoted the program — which gives seven companies the exclusive right to pick up trash and recycling at roughly 70,000 businesses, large apartment buildings and condominium complexes — as a way to boost recycling, take high-polluting trash trucks off the road and improve conditions of refuse workers.

Read the full story here.

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